Privacy Policy
Effective date: July 1, 2024
SageHomes Inc. ("SageHomes," "we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights under Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: name, email address, phone number, and postal/city information (submitted via our contact or join forms).
- Service Request Information: project descriptions, location, and service preferences submitted by homeowners.
- Contractor Information: business name, credentials, service area, and professional information submitted through our contractor onboarding process.
- Usage Data: pages visited, time spent, device type, and IP address (collected automatically through cookies and server logs).
- Communications: messages you send us or content in support interactions.
2. How We Use Your Information
We use your information to:
- Provide, operate, and improve the SageHomes marketplace.
- Match homeowners with appropriate local contractors.
- Send transactional communications (quote notifications, confirmation emails).
- Respond to customer support inquiries.
- Analyse usage patterns to improve our service.
- Comply with legal obligations.
We do not sell your personal information to third parties.
3. Information Sharing
We may share your information with:
- Contractors: Homeowner contact details are shared only with contractors matched to their specific service request.
- Homeowners: Contractor business names, specialties, and service areas are visible on their profiles.
- Service Providers: Third-party vendors who help operate our platform (hosting, email delivery, analytics) under strict data processing agreements.
- Legal Authorities: When required by Canadian law or court order.
4. Cookies and Tracking
We use cookies and similar technologies to operate the website and analyze usage. You can manage your cookie preferences at any time. See our Cookie Policy for full details.
5. Data Retention
We retain personal information for as long as necessary to provide our services or as required by Canadian law. You may request deletion of your personal information by contacting us at hello@sagehomes.ca.
6. Your Rights
Under PIPEDA, you have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Withdraw consent for non-essential uses (where technically feasible).
- File a complaint with the Office of the Privacy Commissioner of Canada.
To exercise these rights, contact us at hello@sagehomes.ca.
7. Security
We implement industry-standard security measures including encryption in transit (HTTPS/TLS), encrypted storage of passwords, and access controls. No method of electronic transmission is 100% secure; we work to protect your information but cannot guarantee absolute security.
8. Children's Privacy
SageHomes is not directed at individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that a minor has provided personal information, we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated by updating the effective date at the top of this page, and where practical, by notice on our website. Continued use of SageHomes after a change constitutes acceptance of the updated policy.
10. Contact
For privacy inquiries, contact our Privacy Officer at:
SageHomes Inc.
[Address], Winnipeg, Manitoba, Canada
hello@sagehomes.ca